A I have a complaint to make. I've just been badly treated by a rude maid.
我要投诉。一个无理的服务员刚才对我很粗暴。
B Well,we are sorry to hear that.May I have your name and room number? We will deal with the matter right now.
很抱歉。能告诉我您的姓名和房间号吗？我们会立刻处理这件事情。
A Ted．room 2012.
泰德，房间号是2012。
B Mr. Ted, I have to apologize for that and I assure you it won't happy again.
泰德先生，我们对刚才的事情向您道歉，我向您保证这样的事情不会再发生了。
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